Setup Your Email Account

Setting Up Your eMUNICATIONS Hosted Email Account(s)

Click on the description of your device and email client for instructions.
Below are instructions to set up your eMUNICATIONS' hosted email account(s). These are the most common email clients and devices. If You do not see your email client or device, contact us.
Manually add my email address to Outlook 2010 or 2013 (Windows)
  1. Open Outlook, click File and select Add Account.
  2. Select Manually configure server settings or additional server types and click Next.
  3. Select Internet E-mail and click Next.
  4. Complete the following form:
    • Your name: Full name.
    • Email address: Workspace email address.
    • Account Type: POP or IMAP. (What is the difference between POP and IMAP?)
    • Incoming server(s):
      imap.secureserver.net (recommended)
      pop.secureserver.net
    • Outgoing server: smtpout.secureserver.net
    • User Name: Workspace email address.
    • Password: Workspace email password.

  5. Select Remember password and unselect Require logon using Secure Password Authentication.
  6. Click More Settings... and select Outgoing Server.
  7. Select My outgoing server (SMTP) requires authentication and Use same settings as my incoming mail server.

    Note: As a troubleshooting step, select Log on using. Then enter your User Name, and Password. Use your full Workspace email address as your User Name.

  8. Go to the Advanced tab, and complete the following fields:
    • Server port numbers:
      IMAP: 993 (SSL - recommended) or 143.
      POP: 995 (SSL - recommended) or 110,
    • This server requires an encrypted connection (SSL): Select if you are using SSL ports.
    • Outgoing server: 465 (SSL - recommended) or 80, 3535, 25
    • Use the following type of encrypted connection: Set to SSL if you're using SSL ports or choose None.
    • Server Timeouts: This is up to you.
    • Leave a copy of messages on the server: This option is up to you. If you have a POP account, and you will be using more than one way to access your email, you should select this. Leaving a copy on the server will use up your email storage limit, faster.

  9. Click OK. On Add Account, click Next.
  10. Click Finish. Send yourself a test email from your webmail and respond to it from Outlook. This is the quickest way to confirm your email address is ready to go
Add my email address to Outlook 2013 (Windows)
After you've set up your Workspace email account, you can set up your email address on Outlook 2013. Then you can send and receive business emails from Outlook on your Windows computer.
  1. Open Outlook 2013, click File then + Add Account.
  2. On the Auto Account Setup page, confirm that the E-mail Account is selected.
  3. Enter your account details in the fields provided.
    Field What to enter...
    Your Name The name you want to display as your sender name.
    Email Address Your Workspace Email account address.
    Password Your Workspace Email account password.
    Re-type Password Your email account password.
  4. Click Next, Outlook will use Auto Account Setup to find your account server details, and set up your account. You will see check marks appear next to each line, and then a message that your account is successfully configured.

    Note: If the Auto Account Setup tool can't add your account, you may need to manually configure it.

  5. Click Finish.
  6. Confirm your email is working by sending yourself a test email from your Workspace webmail and responding to it from Outlook 2013.
Add my email address to Outlook 2016 (Windows)
Learn how to set up your Workspace Email account on Outlook 2016. Then you can send and receive business emails from Outlook on your Windows computer.This article is for Workspace Email only, for Office 365, see Set up my Office 365 email address on Outlook 2016 (Windows);.
  1. Open Outlook 2016, click File then + Add Account.
  2. On the Auto Account Setup page, confirm that the E-mail Account is selected.
  3. Enter your account details in the fields provided.
    Field What to enter...
    Your Name The name you want to display as your sender name.
    Email Address Your Workspace Email account address.
    Password Your Workspace Email account password.
    Re-type Password Your email account password.
  4. Click Next, Outlook will use Auto Account Setup to find your account server details, and set up your account. You will see check marks appear next to each line, and then a message that your account is successfully configured.

    Note: If the Auto Account Setup tool can't add your account, you may need to manually configure it.

  5. Click Finish.
  6. Confirm your email is working by sending yourself a test email from your webmail and responding to it from Outlook 2016.
Outlook 2011 (Mac): Set up email
To manually add your email address to Outlook 2011, you'll need your Workspace email address, password, and your server and port settings.
  1. Open Outlook 2011, click Tools and select Accounts
  2. If this is your first time in Outlook 2011, click Other Email. If you have an existing email account, click + (add account) and select Other Email...
  3. Complete the following form:
    • E-mail Address: Workspace email address.
    • Password: Workspace email password.
    • User name: Workspace email address.
    • Type: Select IMAP or POP.
    • Incoming server:
      IMAP: imap.secureserver.net
      POP: pop.secureserver.net
    • Incoming server port:
      IMAP: 993 (SSL) or 143
      POP: 995 (SSL) or 110
      Select Override default port to change the port. To use SSL ports select Use SSL to connect.
    • Outgoing server: smtpout.secureserver.net
    • Outgoing server port: 465 (SSL) or 25, 80, 3535
      Select Override default port to change the port. To use SSL ports select Use SSL to connect.
  4. Click Add Account and click More Options.
  5. In the Authenticate section, select User Name and Password.
  6. Enter your Workspace email address and password and click OK.
Add my email address to Outlook 2016 (Mac)
Add your Workspace email address to Outlook 2016 for Mac. Then you can send and receive business emails computer.Double Click to Edit
  1. Open Outlook 2016. If this is your first time opening Outlook you'll be prompted to enter your email address. If you have an existing Outlook profile, click Tools, then Accounts and then +.
  2. Enter your email address and click Continue.

    Note: If Outlook 2016 doesn't recognize your email provider it will ask you to select the provider icon. Click the IMAP/POP icon.

  3. Enter your Workspace Email password and click Add Account.

    If Outlook can't find your email address, confirm your IMAP settings are correct using this table and click Add Account.


    Field Settings
    Type IMAP
    Username Workspace email address
    Password Workspace email password
    Incoming server "imap.secureserver.net" and "993"
    Outgoing server "smtpout.secureserver.net" and "465"
  4. Click Done.
  5. Send yourself a test email from your webmail and respond to it from Outlook 2016. This is the quickest way to confirm your email address is ready to go.
Add my email address to Apple Mail
Add your Workspace email address to your Apple Mail. Then you can send and receive business emails from your Mac.
  1. Open Apple Mail. If this is your first time using Apple Mail, you'll go right to adding an email address. If you're adding another account, click Add Account.
  2. Select Other Mail Account, and click Continue.
  3. Complete the following fields:
    Field What to do...
    Name Enter the name you want to display to others as the email sender.
    Email Address Enter your Professional email address.
    Password Enter your Professional email address password.
  4. Click Sign In.

    Note: If you see a message that says "Unable to verify account name or password," enter the Mail server settings and click Sign In.

    • Incoming Mail Server: imap.secureserver.net
    • Outgoing Mail Server: smtpout.secureserver.net

  5. Click Done, your Workspace Email account will display in Apple Mail.
  6. Send yourself a test email from your webmail and respond to it from Apple Mail. This is a quick way to confirm your email address is ready to go.
Add my email address to my iPhone Outlook app
To add your Workspace email address to your iPhone Outlook app, you'll need your Workspace email address and password. Having your email on your phone let's you access it easily so you can send and receive mail on the go.
  1. Tap the Outlook app icon. If this is your first time using the iPhone Outlook app, tap Get Started. If you already have an account in iPhone Outlook, tap Menu > Settings (Gear) > Add Account > Add Email Account.
  2. Enter your Workspace email address and tap Add Account.
  3. Complete the form:
    • Password: Workspace email password
    • Display Name: Full name or busines name
    • Description: Up to you (optional field)

  4. Tap Sign In, your email address should start to load. If your email doesn't load, Outlook will tell you it can't find your email account. Follow the below note to finish your email set up using your IMAP settngs.

    Note: If Outlook can't find your email address, toggle Advanced settings, do the following and then tap Sign In:

    A) Toggle Use Advanced Settings to on.
    B) IMAP Incoming Mail Server: imap.secureserver.net:993
    C) IMAP Password: Workspace email password
    D) SMTP Outgoing Mail Server: smtpout.secureserver.net:465
    E) SMTP Password: Workspace email password

  5. Once your inbox loads in Outlook, send yourself a test email from Outlook.com and respond to it from your iPhone Outlook app. This is the quickest way to confirm your email address is ready to go.
Add my email address to the Android Outlook app
To add your Workspace email address to your Android Outlook app, you'll need your Workspace email address and password. Having your email on your phone let's you access it easily so you can send and receive mail on the go.
  1. Open the Outlook app. Tap Get Started if this is your first time. If you have an existing email addressin Outlook, go to Settings > Add Account > Add Email Account.
  2. If Outlook detects an email account, unselect and tap Skip. If it detects a Google email account, tap Skip.
  3. Enter email address. Tap Continue.
  4. Complete the following form (depending on your Outlook version, there may be different fields):
    • Display Name: This could be your name or your business name.
    • Email Address: Workspace email address.
    • Password: Workspace email password.
    • Description: such as Work (optional)

  5. Tap the Checkmark, your email address should start to load. If your email doesn't load, Outlook will tell you it can't find your email account. Follow the below note to finish your email set up.

    Note: If Outlook can't find your email address, toggle Advanced settings and do the following:

    A) IMAP Incoming Mail Server: imap.secureserver.net:993
    B) Password: Workspace email password.
    C) SMTP Outgoing Mail Server: smtpout.secureserver.net:465
    D) Password: Workspace email password.
    E) Tap the Checkmark.

  6. Once your inbox loads in Outlook, send yourself a test email from Outlook.com and respond to it from your Android Outlook app. This is the quickest way to confirm your email address is ready to go.